Shipping policy

Since Printful’s timelines can fluctuate based on the specific product (embroidery takes longer than DTG printing) and the fulfillment center location, it’s smart to build in a little "buffer" in your wording.

Here is an updated Shipping Policy that specifically accounts for those Printful-style variations without losing that mindful, calm brand voice.

Shipping Policy (Updated)

Thank you for being part of the Be The Light Co. community. To stay true to our mission of sustainability, we use a "made-to-order" fulfillment process. This ensures we only create what is needed, reducing environmental waste.

Because each item is crafted individually, please take note of our unique shipping timelines.

1. Fulfillment & Production

Before your order ships, it must be created. Fulfillment times can vary depending on the complexity of the item (such as embroidery vs. printing):

  • Standard Fulfillment: Most items are ready within 2–7 business days.

  • Peak Seasons: During high-volume periods, fulfillment may take up to 10 business days.

We believe the best things are worth the wait, and we appreciate your patience while we prepare your order with care.

2. Estimated Delivery Times

Your total wait time is Fulfillment Time + Shipping Time.

Destination Estimated Shipping Time
USA 3–6 Business Days
Canada 6–12 Business Days
International 10–20 Business Days

Please note: These are estimates provided by our carriers. Delays can occur due to customs, weather, or high carrier volume.

3. Why is my order arriving in stages?

To get your items to you as quickly as possible, we ship them as soon as they are ready. Since different products (like hats, mugs, or shirts) may be crafted in different specialized facilities, your order may arrive in multiple packages. You will receive a separate tracking number for each shipment.

4. Tracking Your Journey

You will receive a notification email with a tracking link the moment your order leaves the facility. Please allow 24–48 hours for the tracking information to update once the label has been created.

5. Customs & Import Fees

For our international friends: Your order may be subject to customs fees or import taxes depending on your country's regulations. These fees are determined by your local government and are the responsibility of the customer.

6. Address Accuracy

Please ensure your shipping address is 100% correct at checkout. If an order is returned to us due to an insufficient address, we will have to charge a reshipment fee to send it out a second time.

Need an update?

If your order hasn't arrived within the estimated timeframe, please take a deep breath and reach out to us at bethelight13629@gmail.com. We are here to help.